It can be TOUGH!

Is it OK to be rude and unappreciative?

It's doesn't happen very often at all. In fact I can count it on 1 hand. But boy if hurts when you have a an unhappy client 😣 

As much as you think you can justify the actions of your staff .... and also the maybe exaggeration of your client. 

You have to remember the client is always right!!!!

Sometimes it can be really hard to understand ... 

However, in the back of your mind you need to remember, it's their experience and their journey that's important. 

It's not about what they say about 'you' to other people, but about making sure their experience, their journey, their memories are positive. 

And as you grow bigger remember there will be more critiaism! More expentations, more pressure.

So you bite your tongue and roll with he critiaism and take onboard the feedback and GROW!

<3 Somnio

A Change is as Good as a Holiday

It's quite easy to get yourself lost in work, buried.. You can use as many excuses as you like to Justify the long hours you do... But there needs to be a balance.

A lot if my time is spent traveling with clients to phuket. And as much as I love what I do.te time has come and I do need to spend time in phuket on a leisure basis. Exploring, learning and educating myself, so ultimately Somnio can benefit for it.. And get quality time with my family.. 

So needless to say I am packing up the kids and hubby for a 2 week leisure stay in Thailand. It does coincide with a group tour.. But this time for me it's purely a leisure trip. So I am excited to be able to go off the beaten track and find some new and exciting (and safe) things for our clients to do pre and post surgery.. And also relax and enjoy everything thailand has to offer.. See it all again (and what our clients see one very tour) through the eyes of my children!

Virginia 

Somnio director