It's doesn't happen very often at all. In fact I can count it on 1 hand. But boy if hurts when you have a an unhappy client 😣
As much as you think you can justify the actions of your staff .... and also the maybe exaggeration of your client.
You have to remember the client is always right!!!!
Sometimes it can be really hard to understand ...
However, in the back of your mind you need to remember, it's their experience and their journey that's important.
It's not about what they say about 'you' to other people, but about making sure their experience, their journey, their memories are positive.
And as you grow bigger remember there will be more critiaism! More expentations, more pressure.
So you bite your tongue and roll with he critiaism and take onboard the feedback and GROW!
<3 Somnio
